Measuring Impact and Sustaining Adoption
Track near-misses, validation failures caught upstream, cycle times, and self-reported questions. Pair these with audit findings and issue recurrence. Metrics should guide coaching, not punishment, creating a learning loop that encourages transparency and early escalation.
Measuring Impact and Sustaining Adoption
Co-design with users, run pilots, and recruit champions who model the new workflow. Provide quick reference cards and office hours. What support format helps your team most—short videos, embedded tips, or live Q&A? Share your preference to help others.